FAQ

  • Do you charge for delivery?

    Yes we do. The delivery charge is based on the city we are going to and is a round-trip fee. There is also an additional fee for deliveries with stairs and/or freight elevators.

  • How does delivery work?

    Delivery includes setting up of the tables the day of your event (in some cases we can do the day before). After your event, we can either pick the tables up the same evening or next day depending on your venue and our event schedule. We are flexible with delivery and pickup times and will do our best to work with what you need!

  • Do your drivers set up the equipment?

    Silverspur Party Rentals will set up and take down our items only. Chair and Table setup fees vary depending on venue location and setup demands.

  • What size vehicle do you deliver in?

    Delivery is typically with a truck and 14’ trailer. It is your responsibility to let us know if your venue has any unique parking or space restrictions that we should be aware of.

  • Can we pick up the order ourselves to avoid the delivery charges?

    Our farm tables and chairs require a large amount of space for transportation and can be easily damaged if transported, assembled, or handled incorrectly. For this reason, we only allow our team to deliver and set these items up.

  • What are your payment terms?

    We require a 25% Non-Refundable retainer to hold your event date when you decide to book with us. Full payment is due two weeks before your event date along with any order revisions.

  • Holidays

    Delivery fees double on holidays, including: Thanksgiving, Christmas, New Year’s, July 4th, Memorial Day and Labor Day.

  • Additional Fees

    Additional labor fees apply to orders with stairs, elevators, drops more than 75 feet from delivery truck, tight or unsafe access, and multiple product placements. These charges are determined on a case-by-case basis.